How to install osTicket on Ubuntu 24.04 with LAMP Stack

Introduction

osTicket is a widely used open-source support ticket system that helps organizations manage customer support requests efficiently. Written in PHP, osTicket offers a web-based interface that integrates seamlessly with email and web forms. In this tutorial, you’ll learn how to install osTicket on Ubuntu 24.04, using the LAMP stack (Linux, Apache, MariaDB, and PHP). We’ll walk through each step from installing dependencies to configuring your virtual host and completing the web-based installer.

Prerequisites

Before you begin, ensure you have the following:

• An Ubuntu 24.04 server

• A non-root user with sudo privileges

• A domain name pointed to your server’s IP address

Step 1: Install Required Packages and PHP Repository

First, update your package list and install essential tools:

Add the PHP PPA (for PHP 8.2 support):

Step 2: Install the LAMP Stack and PHP Extensions

Install Apache, MariaDB, PHP 8.2, and all required PHP extensions:

Step 3: Verify Services Are Running

Check the status of Apache:

Check MariaDB:

Verify PHP version and modules:

Step 4: Configure PHP

Open the PHP configuration file:

Update the following settings:

Save and exit. Then restart Apache:

Step 5: Secure and Configure MariaDB

Run the MariaDB security script:

Follow the prompts:

• Press ENTER if no root password is set

• Select N for switching to unix_socket authentication

• Set a strong root password

• Disable remote root login

• Remove test database and anonymous users

• Reload privilege tables

Then log in to MariaDB:

Create the database and user:

Step 6: Download osTicket

Navigate to the web root and download osTicket:

Set permissions:

Rename the configuration sample file:

Step 7: Configure Apache Virtual Host

Create a new virtual host file:

Add the following configuration (replace with your actual domain):

<VirtualHost *:80> 
ServerAdmin admin@localhost 
DocumentRoot /var/www/osTicket/upload 
<Directory /var/www/osTicket/upload> 
Require all granted 
Options FollowSymlinks 
AllowOverride All 
</Directory> 
ErrorLog ${APACHE_LOG_DIR}/osticket.error.log 
CustomLog ${APACHE_LOG_DIR}/osticket.access.log combined 
</VirtualHost>

Enable the site and test Apache configuration:

If the output is Syntax OK, Disables the default Apache virtual host (000-default.conf) restart Apache:

Step 8: Install osTicket via Web Interface

1. Open a browser and visit: http://youripaddress

2. The osTicket installer will check your environment. Click Continue

3. Enter system settings, create the admin account, and provide the database info:

• • Database Name: osticket

  • Username: osticket

  • Password: osticketpassword

4. Click Install Now

Login with admin account:

Once installation is complete:

sudo rm -rf /var/www/osTicket/upload/setup


You can now access the main osTicket interface via your domain.

Conclusion

You have successfully installed osTicket on Ubuntu 24.04 with the LAMP stack. You configured Apache, MariaDB, and PHP to support osTicket and completed the installation through the web interface. Your ticketing system is now ready to receive support requests and manage customer interactions effectively.

To further enhance security, consider adding HTTPS support via Let’s Encrypt in future steps.