How to fix 0x80070425 error on Windows server 2019, 2022

The 0x80070425 error in Windows can occur when users try to perform certain tasks, most commonly while attempting to add an account via the Mail app. The Windows Mail app is a native application preinstalled in all Windows OS versions, which consolidates different mail accounts into one convenient place. It supports a variety of email protocols and services like Outlook.com, Yahoo Mail, Gmail, and other POP and IMAP accounts. The interface is straightforward, allowing users to receive, read, compose, and send emails across their connected accounts.

When the 0x80070425 error occurs, users are typically presented with the message, “Something went wrong… we’re sorry, but we weren’t able to do that.” This can be frustrating, as the problem can interrupt standard workflows, making it harder for individuals to manage their email communication.

The main reason behind this error is usually related to the Credential Manager service. It might be that the service isn’t running as it should or has encountered a bug that’s preventing it from functioning correctly. One of the solutions to this issue could be to restart the Credential Manager service or set it to run automatically. This action prompts the service to restart, potentially rectifying any minor glitches that are causing the problem.

However, the 0x80070425 error can also be caused by other factors such as corrupted system files or insufficient permissions. These issues might require more advanced solutions, like running a system file check, updating drivers, or modifying user permissions.

In this article, we will show you how to fix the error 0x80070425.

Step 1. Set the Credential Manager service to automatic

When the Credential Manager service is not running, users can face various challenges, including difficulty logging into websites and applications that depend on it for password storage, leading to disrupted access to key services. In addition, users may be unable to store new credentials, encounter system errors, or even face an inability to open the Credential Manager itself, which is one of the more common reasons for 0x80070425 to arise.

1. Press the Windows + R key combination to open the Run dialog box

2. Type services.msc and press Enter. This will open the Services window.

3. Scroll down the list of services until you find Credential Manager then right-click on Credential Manager and choose Properties from the context menu.

4. In the Properties dialog, you’ll see a Startup type dropdown menu. Click on it and select Automatic. This ensures the Credential Manager service starts each time Windows boots up.

5. Below the Startup type, you’ll see Service status. If it’s currently Stopped, click on the Start button to manually start the service.

Click Apply and then OK to save your changes.

Step 2. Restart the Credential Manager service

In some cases, restarting the Credential Manager service can also resolve the issue.

• Open the Services window once again.
• Scroll down to Credential Manager.
• Right-click on the service and select Restart.
• In a few seconds, the service will be restarted.

Step 3. Run SFC and DISM

0x80070425 error could also be caused by corrupted or damaged system files. You can resolve this by running commands via the elevated Command Prompt:

1. Type cmd in Windows search.

2.Right-click on Command Prompt result and select Run as administrator.

3. Paste the following command into the new window:

sfc /scannow

Press Enter and wait till the scan is finished

4. Once done, run this set of commands, pressing Enter after each:

DISM /Online /Cleanup-Image /CheckHealth
DISM /Online /Cleanup-Image /ScanHealth
DISM /Online /Cleanup-Image /RestoreHealth

Wait till the scan is finished then the restart your Windows server.

Step 4. Take ownership of the credential folder

1. Press Win + R on your keyboard to open the Run dialog.

2. Type %appdata% in the run box and press Enter.

3. Navigate to the following location (make sure Hidden files are visible):

C:\Users\Administrator\AppData\Roaming\Microsoft\Credentials

4. Right-click on the Credentials folder and select Properties.

5. Navigate to the Security tab and click Advanced.

6. Under Owner, click Change.

7. Type in your username (or administrator if you are using an administrator account), click Check names and click OK.

8. Next, mark the Replace all child object permission entries within inheritable permission entries from this object checkbox and click Apply, then OK.

In the Credential folder Properties, click OK.

Now you need to restart your computer. Then try again

Conclusion

In ours case after performing the above steps, we did not see the error again.

Hopefully this article will be useful for you. Good luck !